Our commitment to fair and transparent billing.
Last Updated: 29 May 2026
Entity: Grocito Online Private Limited
Grocito CRM is a comprehensive B2B Software-as-a-Service (SaaS) platform. Because we incur upfront costs for server provisioning, AI processing, and third-party telecom licenses the moment your account is activated, all payments made to Grocito are strictly non-refundable. By subscribing to a paid plan, purchasing an add-on, or funding your wallet, you explicitly acknowledge and agree to this no-refund policy.
We provide a comprehensive, no-obligation 14-Day Free Trial that requires no credit card. It is your sole responsibility to utilize this trial period to evaluate the Platform, test integrations, and ensure it fits your business requirements before making a financial commitment. Once a paid subscription is initiated, no refunds will be granted based on a claim that the software "does not meet expectations."
Cancellation: You may cancel your subscription at any time through the Billing module in your Super Admin panel.
End of Cycle Access: Canceling your subscription will immediately stop future auto-renewals. However, you will retain full access to the Platform until the end of your current paid billing cycle (monthly or yearly).
No Pro-Rated Refunds: Under no circumstances will we issue pro-rated or partial refunds for unused days, weeks, or months remaining in a billing cycle if you choose to stop using the Service early.
AI and SMS Credits: Add-on purchases for AI Credits, WhatsApp messages, or SMS credits are final. Unused credits expire at the end of their respective validity periods and are forfeited.
Storage and Telephony: Upgrading to higher storage tiers or adding Cloud Telephony lines incurs non-refundable charges.
Grocito Wallet: Any funds deposited into the Grocito Platform Wallet are strictly for platform usage. Wallet balances cannot be withdrawn, transferred to another bank account, or redeemed for cash under any circumstances, including account closure.
If you opt for the Custom Domain branding feature, the setup and mapping fees are final. If your chosen domain is rejected by our compliance team for violating trademark laws or our Acceptable Use Policy, we may, at our sole discretion, issue a refund in the form of Platform Wallet Credits, but not to your bank/credit card.
We maintain a zero-tolerance policy against friendly fraud and unauthorized chargebacks.
If you experience a billing anomaly, you must contact support@grocito.com to resolve the issue.
Immediate Suspension: If you initiate a chargeback or payment dispute with your bank, credit card issuer, or UPI provider without contacting us first, your Grocito CRM account, including all team access and lead data, will be immediately and permanently suspended pending investigation.
Legal Action: We reserve the right to vigorously dispute fraudulent chargebacks using your KYC documents, IP login logs, and platform usage metrics as evidence, and to pursue legal action for recovery of funds and administrative costs.
The absolute only exception to this policy is if a verifiable technical error on our infrastructure causes a payment to be successfully debited from your account, but the corresponding subscription or credits fail to activate, AND our engineering team is unable to resolve the issue within 72 business hours.
In such rare cases, you must report the issue to support@grocito.com within seven (7) days of the transaction ID generation to be eligible for a manual refund.
Grocito CRM integrates with external giants (Meta, Google, Razorpay, Fast2SMS etc.). We are not liable to issue refunds, SLA credits, or compensation for any downtime, message delivery failures, or business losses caused by outages at these third-party providers, or by Force Majeure events (natural disasters, internet backbone failures, government-mandated internet shutdowns).
For any questions regarding billing, invoices, or to report a failed transaction, contact our billing department:
Email: support@grocito.com
Response Time: 24 - 48 business hours.